Frequently Asked Questions - petcentric by Purina

Log-in / Registration

How do I become a member of petcentric.com?

If you are already registered on petcentric.com, the same email address and password will log you in to our new petcentric site. If you are not registered, please click here to sign up.

If I signed up for another Purina site, do I have to sign up for this one too?

No, your email address and password from other Purina sites will work here, too.

How do I change my email address, password, or other information?

When you are logged in, click on the "my account" text link near the top of the page. Click on the "My Profile" link and edit any of the information, and then click on the "Submit" button. If you changed your email address or password, remember to use these next time you log in.

How do I sign up for the newsletter?

When you are logged in to the site, click on the "my account" link at the top of the page. On the "my account" page, click on "My Subscriptions" section at the top of the page. From this page, you can change your email preferences.

If you are not a member of the site, you can opt-in to receive email communications from Purina during the registration process. Click here to register for petcentric.com.

How do I unsubscribe and stop receiving petcentric newsletters?

Photos FAQ

What are the file requirements for uploading a photo?: Minimum image dimensions 520 pixels by 320 pixels, maximum file size 2MB. The following file types are accepted: .jpg, .jpeg, .gif, .png.
Is there a limit to the number of photos I can upload?: No. You may upload as many photos as you like. In the future, we may need to archive photos if we find storage issues, but we will notify you if/when this happens.

Videos FAQ

What are the file requirements for uploading a video?: Accepted file formats include: .mov, .mp4, .mpeg, .mpg, .qt, .wmv, .3g2, .asf, .avi, .dv with a maximum file size of 2GB.
Where does my video go when it's uploaded?: When you upload your video, a copy is saved to your profile, and it is added to the Pet Videos section on this site. We may also use your video in our advertising, emails, etc. Please see our Privacy Policy and Terms and Conditions.
Is there a limit to the number of videos I can upload?: No. You may upload as many videos as you like. In the future, we may need to archive videos if we find storage issues, but we will notify you if/when this happens.

Share functionality

What is "Add to favorites"?: By clicking on the "Add to favorites" button, the associated article, video or photo will be added to your "Favorites" list within your Account.
What is the "Share" feature?: The "Share" feature allows you to post the article, photo or video to another site such as MySpace, Facebook, or other social site.

Podcasts

What is a podcast?

Podcasts are audio or video programs that you can download and play on your computer or portable media player. Podcasts are usually distributed using Really Simple Syndication (RSS) technology.

What do I need to see or hear podcasts?

To see or hear podcasts, you need a computer with a sound card. If you want to take your podcasts on the go, you'll need to transfer them from your computer to a portable media device.

Do I need special software to receive podcasts?*

To receive podcasts automatically, you need podcast subscription software such as Apple's iTunes (which has the software built in), or services such as Odeo.

Do I need an iPod to listen to podcasts?

No. You can watch or listen to podcasts on any device that plays mp3 or video files, including your computer.

Why don't video podcasts play on my PC?*

Purina video podcasts are in .mp4 format, which you can view using the QuickTime player, RealPlayer or iTunes - all of which are available at no charge. Windows Media Player does not recognize .mp4 video files. If you have trouble viewing Purina video podcasts, download one of these players and try again.

How do I subscribe to Purina podcasts?*

The easiest way to subscribe to Purina podcasts is via our Petcasting homepage on iTunes, where you may subscribe to shows at the click of a button.

Alternatively, all of our podcast pages include an XML link that you may copy and paste into your podcast software of choice.

Does Purina charge for its podcasts?

No. Purina podcasts are free of charge.

How often does Purina publish new podcasts?

Publication schedules vary. Some of our podcasts may be published weekly, others less often. Subscribe to the podcasts to make sure you catch all the action.

Can I contact Purina about these podcasts?

Sure. Send feedback to podcast@purina.com. If you'd like to receive ongoing communications from Purina, please complete our email registration form.

Why doesn't my podcatching software/mp3 player/mobile device work?

Please consult your software or hardware help files for assistance.

*Note: Purina provides links to non-Purina sites as a convenience to you. Purina is not responsible for any of the content or functions of external websites. Linking to any such non-Purina sites and use of content including software is at your own risk.

Wallpapers

What resolution should I use?

Use the resolution at which your monitor is currently set. To find out, follow these instructions:

- Windows instructions. Click Start > Settings > Control Panel, then double click on Display. Click on the Settings tab at the top. In the bottom right of this screen, you'll see the Screen Area. It will display 640x480, 800x600, or 1024x768. This is the resolution at which your monitor is currently set.

- Macintosh users. Launch System Utilities and select Displays. Your monitor resolution settings will be highlighted in the left windowpane.

Why don't you support my monitor resolution?

While we support the most common monitor resolutions, we cannot support them all. If we don't support your monitor resolution, you may still set these images as your wallpaper, they just may not display perfectly.

How do I download wallpaper?

- Windows instructions. Click on the wallpaper link that you wish to download. This will open the image in a pop-up window. After the image loads, right click on the image and select "Set as wallpaper" or "Set as background" on newer versions of Windows.

- Macintosh instructions. Select your screen resolution beside the wallpaper image you wish to download. When the image has finished loading, control-click or right click on the image and select "Save image to the desktop." Then launch System Utilities, select Desktop and Screensaver to set the image as your background.

Travel & Events

I've added an event, but it hasn't showed up on the site. What's going on?: Events have to be approved by a moderator. Check back in 48 hours!
I'm trying to add an event that happens every day for the next year. Why do I get an "Invalid" message?: An event is allowed 30 recurrences in our system. If you'd like to add an event with more than 30 recurrences, please add a separate event with the remaining recurrences.
I have an event to add that takes place every Monday, Tuesday and Friday for 3 months. Do I have to submit 3 different events?: No. Instead, you can add an event that recurs weekly, every 1 week on Monday, Tuesday and Friday that ends after 12 times.
I'm not quite sure when my event will end, but end time is required in order to add an event. Can you help?: You can estimate an end time on the early side so nobody misses your event by coming late, then include more information in the description as needed.
My event doesn't fit any of the categories. What should I do?: Pick the one that is the closest match, and use the description field for clarification.
I'm trying to add my business as a Place, but I can't see it when I search. How can I add my place to the search?: Places and Events need to be approved by a moderator, so you'll see the approved ones within 48 hours of submission. Once your event or place has been added, it may take up to a day for it to show up in our search results.
Can I edit an event that has already been approved?: Yes. On the event page there is an "Edit Event" link that allows that. Submit your changes along with any comments and once reviewed, our moderator will approve them.